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Privacy Policy

Last updated: September 2026

1. Information We Collect

We collect the information you provide when creating an account, including your email address and account credentials. We also collect the collection data you choose to enter, such as item details, photos, stories, provenance records, and any custom fields you define. All data you upload is user-generated and user-controlled.

2. How Your Information Is Used

Your data is processed solely to operate and improve the Service, including:

  • displaying your collection
  • generating reports
  • powering AI features
  • enabling the Provenance Passport

We do not sell your personal data to third parties. We do not use your data for advertising, profiling, or resale.

You acknowledge that all processing is performed at your direction, and you remain responsible for the accuracy, legality, and content of all data you submit.

3. Photos, Stories & Provenance Data

Photos, stories, and provenance records you upload are stored securely and associated with your account.

Items shared through the Provenance Passport are accessible only via a shareable link. You control which items are shared and may revoke sharing at any time.

You are responsible for ensuring that any shared content does not violate third-party rights.

4. Third-Party Services

The Service integrates with third-party providers, including:

  • Stripe for payment processing
  • AI providers for condition grading and content generation

These providers process data according to their own privacy policies. Payment card data is handled entirely by Stripe and is never stored by the Service.

We are not responsible for the actions, policies, or security practices of third-party providers.

5. Data Retention

Your collection data is retained while your account is active. Deleted items are moved to a recycle bin for 30 days before permanent removal.

Account deletion requests result in removal of your data within a reasonable period; however, residual copies may remain in backups for a limited time.

We do not guarantee the availability, integrity, or recoverability of deleted or lost data.

6. Your Rights — Export & Deletion

You may export your collection data at any time using built-in tools. You may request account deletion, which will permanently remove your data and cancel any active subscription.

You are solely responsible for maintaining independent backups of your data. The Service does not guarantee long-term storage, archival reliability, or preservation of historical versions.

7. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect data from children. If you believe a child has provided data, please contact us for removal.

8. Security

We implement reasonable technical measures to protect your data; however, no system is completely secure. You acknowledge that:

  • data loss, corruption, or unauthorized access may occur
  • you are responsible for maintaining independent backups
  • the Service is not liable for breaches, attacks, or failures beyond reasonable control

9. Limitation of Liability

To the maximum extent permitted by law, the Service owner, employees, contractors, and affiliates shall not be liable for:

  • data loss
  • unauthorized access
  • service outages
  • corruption of files
  • deletion errors
  • third-party actions
  • indirect, incidental, or consequential damages

Your use of the Service is at your sole risk.

10. Your Responsibility

You agree that you are fully responsible for:

  • the content you upload
  • the legality of your data
  • the accuracy of your records
  • the security of your account credentials
  • any sharing or publication of your collection data

The Service does not verify, audit, or moderate user-generated content.

11. Changes to This Policy

We may update, modify, or replace this Privacy Policy at any time, at our sole discretion. Updates become effective immediately upon posting within the app or on the Service’s website. Your continued use of the Service after any changes constitutes acceptance of the revised policy.

12. Contact

Questions about this Privacy Policy may be directed to the Service owner through the app’s support channels.